Return Policy

We hope that you love all your purchases from Calluna Boutique. We understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your orders. After this timeframe, your item would not be eligible for return.

THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COST. Options are USPS, UPS, and FedEx.

No return authorization is needed, simply ship your item to

Calluna Boutique, 2452 Firenze St. Brownsville, Tx 78520

Please include the packing slip with your return information. The packing slip is included in the bag with your purchase and has all of your information and order number on it.

Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you.

 

Items purchased during a sale are FINAL SALE.

 

Other items that are Final Sale Include all accessories, leggings, bodysuits, graphic tee’s sweatshirts, swimwear, and athletic wear. If you return a final sale item or if you send back a late return, there will be a 20% restocking fee applied to your store credit. Due to hygiene reason, bodysuits, swimwear, leggings, etc., will not be accepted and you will have to purchase a $5 reshipment for us to ship those items back to you.

Items must be in perfect conditions to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell, or stains of any kind will be accepted.

Please wrap your item neatly and in paper of some kind to protect the item.

Damaged items must be reported within two days of the receipt of your order. Please email us at "sales@calluna-boutique.com" and forward photos of any damage.